Shipping policy

Processing/Shipping Times: Tentacular Games processes and ships out orders within 1-2 business days, excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. Shipping times and rates may vary depending on your geographical location and the carrier used.

Delayed Orders: In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.

Lost Orders: Tentacular Games is not responsible for lost items after the order has been placed in the hands of the shipping carrier. If your order doesn't arrive within a reasonable time period, please contact us so that we may assist you with filing a claim with the shipping provider.

Shipping Restrictions: The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the U.S. As such, any unauthorized items for air shipment may require a different shipping method. Orders cannot be shipped to P.O. boxes.

Contact: Please reach out to us at contact@tentaculargames.com if there are problems with your order or you have questions about our shipment policy.