FAQ

Q: How long to process my order? How long does shipping take?

A: Your order is processed within 1-2 days. Shipping times vary depending on where it's being shipped to.

Q: What countries do you ship to? How much is the shipping?

A: We ship all over the world. The shipping price will vary depending on the country and import fees.

Q: How do I return the game if it's damaged?

A: If your game arrives damaged or pieces are missing, let us know at contact@tentaculargames.com so we can send a replacement game/parts if needed.

Q: Can I cancel/modify my order?

A: Your order can be cancelled or modified until it ships. You can send the order back within 30 days of receipt for a full refund.

Q: How do I track my order?

A: You will be given a tracking number with the order information that will appear in your e-mailed receipt of order.

Q: What payment methods do you accept?

A: Most major credit cards like Mastercard, Visa, Discover, AMEX as well as Apple Pay, Meta, Google Pay, Shop, Venmo and PayPal.